Increasing Demand for Online Ordering Systems
Online ordering is a silver bullet that gives you a competitive advantage against the most challenging players in the industry. As of now, its significance has grown more than ever as the pandemic of COVID-19 hit the economy and demanded customers to stay indoors.
Restaurant owners and retailers who are planning on installing online ordering can take a cue from Amazon and other successful online retailers in that online ordering is no longer just a fleeting fad that will disappear over time, but a trend that will stick around.
If you’ve been thinking about implementing an online ordering strategy, but haven’t yet because you think you’re not ready to pull the shots, these benefits of online ordering to your business will help you take the first complementary step.
Avoid Phone Calls
This one thing that can be a real trouble maker for some people, especially someone whose job is to catch with people on the phone all day at work. Many brands today are reluctant to deal with calling a phone number and be connected with a stranger for a considerable amount of time. You can’t put them on hold or give a busy signal either. They just want their order quickly and efficiently so they can relax while waiting for their delivery, especially the customers ordering food. The internet has created the perfect way to enable companies to handle their business orders without picking up a phone, dialing a number, and wasting hours of their precious time.
Convenience to the Crew
An online ordering strategy not only has benefits for your customers who are tired of phone calls, but it also assists your personnel. They don’t want to take calls after every minute when they have other tasks that need to be done while working. Furthermore, the chances of making errors are higher while taking orders on-call, as a result, the products are sent back and companies lose their time, money, and resources. Understandably, they may still have to take a call from the people who aren’t comfortable with technology and online ordering, but it won’t be as often as before, depending on how easy and simple your platform is for your customers.
Reduce Order Errors
As mentioned above, this is one of the biggest hurdles businesses may have with their phone orders being misheard or missaid over the phone. This results in problems in a food order which can turn your happy meal into an unhappy meal.
There’s nothing worse than customers imagining their food, making up their minds, and getting the opposite of what they ordered after waiting for an hour. That’s not it, customers then realise that something went wrong during the ordering process and the guy on the phone didn’t get what you really wanted. This leads you to resolve the situation by making amendments with coupons, discounts, and other tactics to solve the problem for the customer and make them satisfied enough to retain the customer. The other way is avoiding all the drama, adopting technology, and saving your reputation.
Keep up With Competition
If your competitors are using online ordering, and you’re not, you may be missing out on quite a few customers to them. The majority of people love the convenience that online ordering offers, and if they just want to use the internet to order food at the end of a long day, they may prefer ordering from your competitor that offers it.
Oscar POS is offering a simple, easy, and reliable online ordering system. It has everything a business needs to grow their online sales. You don’t even have to wait, just select a template and a domain name and your own online ordering platform is ready to use.